Shipping & Processing
PRODUCTION PROCESS
All pieces are print-to-order so we ask for 5-14 business days for production after processing. Additional time may be required for orders with multiple pieces. You'll receive an email when you submit your order & another when the package is sent out.
CHANGES TO ORDER—We cannot guarantee changes to orders once they are submitted. Please ensure shipping address & product details are accurate before purchase.
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SHIPPING
Canada : $6.49 – $9.99
USA : $3.99 – $6.50
Europe : $4.39 – $6.05
Australia / NZ : $6.99 – $10.99
Worldwide : $5.99 – $9.99
(Shipping costs differ based on the type & quantity of products.)
• US shipping times: usually 2–14 business days
• Europe shipping times: usually 2–18 business days
• Worldwide shipping times: can vary between 2-5 weeks—please note we cannot guarantee delivery dates for international orders
Customs—We are not responsible for custom charges that may occur upon arrival. We cannot guarantee there will not be custom charges.
Shipping Packages—products ship by category. Apparel, posters, and stickers are each shipped in separate packages.
Wrong Address—If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.
Returned/Unclaimed Packages—It is the responsibility of the customer to track the package & inform us it is being returned by the courier for any reason (invalid address, unclaimed package, etc). We will not track returned packages. Customer will be liable for reshipment costs once we have confirmed an updated address with you. Returned packages that are not claimed after 30 days will be donated & we will not be able to offer a refund.
We relinquish responsibility of all packages once they are handed to the shipping carrier. It is the responsibility of the customer to keep track of the package via the provided tracking page. We will not track packages that are returned to us for any reason. Delivery of the final product is the responsibility of the shipping carrier.
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RETURNS
Because our pieces are made-to-order, we do NOT offer returns or exchanges on purchases due to personal preferences, invalid shipping address, or incorrect order details.
If your product is received with a defect or the wrong item/size was sent—please contact us at support@shelbys.ca & we will gladly sort it out! Any claims must be submitted within 10 days after the product has been received.
By placing an order, you agree to all of the above.