Because our pieces are made-to-order, we do NOT offer returns or exchanges on purchases due to personal preferences, invalid shipping address, or incorrect order details. 

If your product is received with a defect or the wrong item/size was sent—please contact us at support@shelbys.ca & we will gladly sort it out! Any claims must be submitted within 10 days after the product has been received. 

Returned/Unclaimed Packages—It is the responsibility of the customer to track the package & inform us it is being returned by the courier for any reason (invalid address, unclaimed package, etc). We will not track returned packages. Customer will be liable for reshipment costs once we have confirmed an updated address with you. Returned packages that are not claimed after 30 days will be donated & we will not be able to offer a refund.